Terms & Conditions

Terms and conditions

The following conditions apply as the basis for the purchase contract for goods in our online shop between private consumers (hereinafter referred to as ‘customer’) and us (hereinafter referred to as ‘provider’).

1. Scope and subject of the contract

The provider is the sole proprietorship NOORDLEEV, represented by master goldsmith Julien Wesemann, Hauptstraße 2, 24405 Mohrkirch, Germany, info@noordleev.de. The general terms and conditions apply to the sale of goods via the provider’s online shop on the website https://www.noordleev.com, which is aimed exclusively at end consumers. The details of the respective offer are described on our article pages in the product description.

2. Conclusion of contract

The contract is concluded through orders via our online shop at https://www.noordleev.com. Our product presentations are non-binding offers to conclude a contract.

When an order is received in our online shop, the customer submits a binding contract offer by successfully completing the steps of the ordering process described below:

  • Selection of the desired article, if necessary by specifying the material, the ring size, bracelet or chain length or other properties available for selection
  • Adding the article to the shopping cart by clicking the appropriate button (e.g. ‘Add to shopping cart’ or similar)
  • Check the information in the shopping cart
  • Call up the order overview by clicking the corresponding button (e.g. ‘Continue to checkout’ or similar)
  • Entering and checking the billing and delivery address, selecting the payment method, confirming the terms and conditions, data protection provisions and revocation provisions
  • Complete the order by clicking the ‘Buy now’ button (or similar). This is a binding order for the selected goods.

The contract is concluded when the customer receives an order confirmation to the email address given by the customer.

The processing of the order and transmission of the information related to the conclusion of the contract, including the invoice, too, is partly automated by email. The customer must therefore ensure that the email address he has provided is correct, that the receipt of emails is technically ensured and not prevented by spam filters.

The customer can correct errors in the input during the ordering process using the usual keyboard, mouse and browser functions as well as using the ‘Edit’ button (or similar). The process can be canceled by closing the browser window.

3. Right of withdrawal

As a consumer, the customer has a right of cancellation, which is based on our cancellation policy.

4. Prices, shipping costs and delivery

For delivery within Germany, the prices shown in the respective offers as well as the shipping costs are total prices and include all price components including applicable taxes. For deliveries abroad, duties, taxes and fees may apply, which are not included in the total price shown.

The purchase price has to be paid before delivery, unless we offer purchase on account. Payment is due immediately after conclusion of the contract, unless otherwise specified for the payment methods.

All products offered are ready for dispatch within 5 working days, unless otherwise stated in the product description.

The delivery of goods takes place on the dispatch route to the delivery address specified by the customer in the order processing, unless otherwise agreed.

If the goods cannot be delivered for reasons for which the customer is responsible, additional shipping costs will be incurred for a new delivery. In this case, the customer has to bear the costs of return.

If the provider has a permanent obstacle to delivery, in particular in the event of force majeure or non-delivery by its own suppliers, although a corresponding hedging transaction has been made in good time, the provider has the right to withdraw from a contract with the customer. The customer will be informed immediately and any services received, in particular payments, will be refunded.

5. Returns

When using the right of withdrawal, the customer bears the costs of the return.

Please always send items back to us complete and in their original packaging.

The goods may only be used for the purpose of testing. If the goods deteriorate through further use, we reserve the right to demand compensation.

You will receive a confirmation by email as soon as we have received your return. Returns are usually processed within 5 days of receipt. The credit in the amount of the value of the goods minus the postage costs takes place after receipt of the goods on the payment method originally used for the purchase.

6. Retention of Title

The goods remain our property until the purchase price has been paid in full.

7. Liability

We have unlimited liability in the event of slight negligence in the event of injury to life, limb, health or in the event of a breach of an essential contractual obligation. If we are in default with the service due to slight negligence, if the service has become impossible or if we have violated an essential contractual obligation, the liability for property and financial damage attributable to this is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those, the fulfillment of which enables the proper execution of the contract in the first place, the violation of which jeopardizes the achievement of the purpose of the contract and on whose compliance you can regularly rely. This includes in particular our duty to act and to fulfill the contractually owed service, which is described under point 1.

Otherwise, liability on the part of the provider is excluded. The above liability regulations also apply with regard to the liability of the provider for his vicarious agents and legal representatives.

8. Warranty

Product images are to be seen as examples for customer orientation and may differ from the appearance of the products supplied.

If there is a defect in the goods, we will ensure subsequent performance within a reasonable time, i.e. either for a replacement delivery or for the elimination of the defect. The place of performance of the supplementary performance is the seat of the provider. If the supplementary performance chosen by the customer is only possible at disproportionate expense, we are entitled to supplementary performance in another form. The expenses required for subsequent performance are borne by us. If a reasonable period for supplementary performance has elapsed without result, the customer has the right to cancel the purchase contract or to reduce the purchase price.

If he decides to cancel the purchase contract, the services received by both parties are to be returned. If the customer cannot return the received service in whole or in part or can only return it in a deteriorated condition, he may have to compensate us for the value. However, the deterioration caused by the intended use remains out of consideration.

Claims for defects become statute-barred 2 years from the date of delivery of the goods. The statutory rights of the consumer apply in the context of warranty / liability for defects.

9. Compensation for Damages

Compensation for breach of an obligation from the contractual relationship is to be paid under the legal requirements. The same applies to claims for damages based on the Product Liability Act. All attached safety instructions must be observed. No liability is assumed for any use and / or handling that deviates from this.

According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. In this respect, we are not liable for the constant or uninterrupted availability of the website and the services offered there.

10. Contract language and place of jurisdiction

The contract is drawn up in German.

German law applies to the exclusion of the UN purchase law. In the case of consumers, this choice of law only applies insofar as it does not withdraw the protection granted by the mandatory provisions of the law of the state in which the consumer is habitually resident.

If the customer is a businessman or a legal person under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the provider’s registered office.

Alternative dispute resolution in accordance with Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.